Creator Guide

Creators: How to Get Paid as a Creator

To receive your earnings as a creator: - Ensure you have connected your stripe account. - Navigate to the "Payouts" page in your account dashboard. - Review your available balance. - Request a payout by clicking the "Request Payout" button. - Follow the prompts to complete your payout request. Please note that payout processing times may vary depending on your chosen payment method and location. Payments are usually delivered within 2-5 business days. Note: Starting September 29, 2025, automatic payouts in USD will be initiated on the same day they’re expected to arrive for all your connected accounts in the United States. For example, if a payout is scheduled to land on a Wednesday, the payout will be created on that same day and the funds should be available before the end of the day - meaning there will be no significant wait time after request is processed. Payout Frequently Asked Questions How long until I get paid? Marketplace orders are instantly eligible for payout once marked as complete. For campaign payouts, they become available for request 14 days after the brand marks the campaign as completed. Please note, this is time-sensitive on the 14th day, meaning the option to request won’t appear exactly at 12:00 am but will become available during the day. After requesting, Vidovo processes the payout within 7 business days, and funds will reach your account within 2-5 business days after processing. Why does my payout say "Not Yet Eligible" If the payment says "not yet eligible", it means the payment is not yet available for the job. To ensure a fair delivery, payouts are available 14 days after a campaign has been completed to allow time to resolve any issues. I completed a campaign, but I still don't see a payment option If you have delivered everything on-time to the brand, this usually means the campaign has not been marked as completed. The first step is to communicate with the brand as to why the campaign has not been marked as completed. If you have completed the task and the brand still does not mark it as complete, please contact Vidovo customer support and we will resolve the issue. How do I change my payout information? If you need to update your payout information (via Stripe), follow these steps: 1. In your dashboard, click the settings icon at the top right. 2. Select Settings, which will redirect you to the business settings page. 3. Under the Business section on the left side, you’ll find options labeled External Payout and Scheduling (or sometimes Bank Account and Currencies). 4. Here, you can edit and save new payout details. Please note: Since Vidovo uses Stripe to manage payments, any changes will go through Stripe’s secure system. When you remove an account and add a new one, there is a 24-hour verification period for Stripe to securely remove the old information and verify the new account. Why did I receive less than the proposal amount? We take a 10% fee from creator earnings. We charge this fee on all orders to cover costs like payment processing, customer support, and marketing. These fees help us improve the platform, attract more clients, and keep things running smoothly—so creators get more opportunities long-term. It’s been longer than 7 days since I requested a payout and I still haven’t received it. What should I do? If it takes longer than 7 days, please open a support ticket or contact us via email or Discord. This usually means your Stripe account isn’t connected or you’re missing required information. - Make sure your Stripe account is connected before requesting a payout. - If your Stripe account isn’t connected, your request gets skipped over and will not process. You must open a support ticket to resolve it. - Even if you connect Stripe after making a payout request, you’ll still need to contact support to ensure the payout is processed. Payouts after request should never take longer than 7 days if everything is set up correctly.

Creators: Deadlines for Content Delivery and Approval

Timely content delivery and prompt approvals help keep collaborations running smoothly on Vidovo. Here’s what to keep in mind: - Content Delivery Deadline: Once you receive the product, please deliver your content within 7 business days. If the brand requests revisions, aim to complete them within 3 business days. If you anticipate delays, reach out to the brand as early as possible to discuss a potential extension. - Brand Approval Timeline: After you submit your content, brands are expected to review and approve it within 5 business days. If you haven’t received a response within this timeframe, feel free to contact Vidovo support, and we’ll assist in following up. Following these guidelines helps ensure a smooth workflow and builds trust between creators and brands. While we don’t currently have an on-time delivery rating system, we encourage all creators to stick to deadlines as closely as possible. Vidovo is also working on automating parts of this process to make it easier for everyone to stay on track.

How to make your Creator Profile

This guide will help you get started on the Vidovo platform. Sign Up as a UGC Creator Click here to sign up as a Vidovo creator Note: For added security, Vidovo does not store your password. We use passwordless authentication to keep your account more secure and protected. Vidovo UGC Platform login Onboarding to Vidovo Next you'll be presented with an onboarding screen. Your profile must be 100% complete in order to be able to apply to creator campaigns and be featured in our creator marketplace. This information will be used for brands to learn more about you and connect with you. Be sure to use your own voice and showcase your talent! Step 1 - Tell us about your Provide your name (can be an alias) and a short and long description. The short description will be used as a tagline on the creator marketplace search results page. Your long description will be displayed when a brand clicks on your profile. Step 2 - Link your Social Media Accounts If you want to display your social media accounts, enter them here. You will have the option to enter them again later from the settings pages. Step 3 - Upload your Profile Photo Now it's time to give your profile a personal touch. Choose a photo that represents you or your brand. This image will be the first impression for many of your followers, so pick something that reflects your style and personality. Smile and make sure the photo is clear and professional. Remember, this image helps build your online identity and connect with your audience! Step 4 - Upload your Banner Images The banner images are a key element of your profile, offering a larger canvas to express your creativity or brand identity. This is displayed at the top of your profile. The banner is often the first thing people notice, so make it eye-catching and relevant to your work. Ensure it's high-resolution and well-composed, as it sets the tone for your entire profile. Consider updating it regularly to keep your profile fresh and engaging. Step 5 - Create your Custom URL Choose a custom url for your Vidovo creator profile. Choose wisely! You can only set this once. If you need to change your url you must contact the support team. It's common for creators to opt for consistency across platforms, using the same handle they use on social platforms such as TikTok or Instagram. This not only reinforces your brand but also makes it easier for your audience to find and recognize you across different media channels.

How to Connect Your Instagram to a Facebook Business Page

▶ Watch the video What you’ll need Before you start, make sure you have: - An Instagram account you can log into - A Facebook profile you can log into - Access to both accounts on your phone or computer - A Facebook Page (if you don’t have one, you’ll create it below) Step 1: Switch your Instagram to a Business account You can do this on mobile or desktop. On mobile (recommended) 1. Open the Instagram app 2. Tap your profile (bottom right) 3. Tap the menu (three lines in the top right) 4. Tap Settings and privacy 5. Scroll to Creator tools and controls 6. Tap Switch account type 7. Choose Switch to Business Account On desktop (browser) 1. Go to Instagram in your browser and log in 2. Open Settings 3. Scroll to Creator tools and controls 4. Select Switch to Business Account or Professional Account 5. Follow the prompts to finish Step 2: Create a Facebook Page (only if you don’t already have one) If you already have a Page, skip to Step 3. 1. Open Facebook and go to your profile 2. Click Pages 3. Click Create Page 4. Fill out the basics: - Page name: your name or your brand name - Category: something like Digital Creator or Influencer - Bio: a quick 1–2 sentence description (optional) - Add a profile photo and cover photo (optional) 5. Click Publish You don’t need any posts or followers for this to work. Step 3: Open the Facebook Page you want to connect 1. On Facebook, go to Pages 2. Find Pages you manage 3. Click the Page you want to connect to Instagram Step 4: Connect your Instagram account to your Facebook Page (Facebook method) 1. While viewing your Facebook Page, go to Settings 2. Scroll to Permissions 3. Click Linked accounts 4. If Instagram isn’t connected, click Connect account 5. Log into Instagram when prompted and approve the connection Alternative: Connect inside Instagram (Instagram method) If the Facebook method doesn’t work, try this: 1. Open the Instagram app 2. Go to your profile 3. Tap Edit profile 4. Scroll to Profile information 5. Tap Page 6. Select and connect the Facebook Page you want to use You’re done ✅ To confirm everything is set, make sure: - Your Instagram is set to a Business account - Your Instagram is connected to a Facebook business/professional Page

Connecting Your Instagram and Facebook Accounts to Vidovo

▶ Watch the video Before you start Make sure you have all of the following: - Your Instagram account is a Business account - Your Instagram is connected to the correct Facebook Page - You are an admin on that Facebook Page If you have not set this up yet, watch the setup video first -How to Connect Instagram to a Facebook Business Page. Step-by-step: Connect your accounts in Vidovo 1) Open Social Integrations in Vidovo 1. Log in to Vidovo 2. Go to your Creator Profile 3. Open Social Integrations 2) Connect with Facebook 1. Scroll down and click Connect with Facebook 2. Click Continue as (your name) 3) Choose the right Facebook Page 1. Select the Facebook Page that matches the Instagram you use for: - UGC work 4) Confirm the correct Page + Instagram account On the permissions screen, double check that you selected: - The correct Facebook Page (this is the page used for ads) - The correct Instagram account connected to that Page 5) Review and Save 1. Review the Vidovo Content Access Request 2. Click Save 6) Confirm the connection You’ll be redirected back to Vidovo with a success message. - Click Continue 7) Select your Instagram account in Vidovo 1. Scroll down and click Select Account 2. Make sure the correct Instagram account is selected What you unlock after connecting Once connected, Vidovo can verify your accounts and enable campaign features like: - Instagram whitelisting - Partnership ads - Additional campaign eligibility (depending on the brand) Troubleshooting (most common fixes) If something isn’t working, check these first: - Your Instagram is set to a Business account - Your Instagram is connected to the correct Facebook Page - You are an admin on that Facebook Page If it still won’t connect: 1. Disconnect and reconnect the Facebook Page inside Instagram/Meta settings 2. Refresh Vidovo and try again